Sweet LaLa's Bakery FAQ
Where are you located?
We have a brick and mortar store located in the Regalia Center in Memphis, TN where we bake from scratch everything we create. We partner with local retailers for a limited supply of some of the best sweets across the MidSouth. Our physical location is 6150 Poplar Avenue Suite 118 Memphis, TN 38119. We ship nationwide many of our products through our online store.
Can we dine inside?
We built a table big enough to share in all the sweet things life has to offer. We have delicious coffee, brunch items and of course dessert. We have indoor and outdoor seating as well as event space upstairs for conferences, parties, or classes. We also rent the full space after hours should you want to throw a reception or larger event for up to 75 people.
Do you ship?
We believe in fresh ingredients and want you to enjoy our sweets from wherever you choose to call home. We ship our custom cookies, pound cake, krispy treats, and cinnamon rolls. We can personalize through design or custom stickers. We are experts in corporate gift boxes and make it easy to thank your customers. We have a wide variety of local retail partners and we have curated gift boxes as well you can find on our website at sweetlalas.com. We ship most items Fed Ex 2 day Express ($15) unless there is a higher volume and we use FedEx Ground and we will quote you the price.
Do you offer classes?
We love offering our own set of seasonal themed classes (Mommy and Me, Easter cake, etc.) that are first come sign ups through our online Eventbrite link to secure your spot found on our bakery classes page.
We have an expert designer that helps you learn the tips and tricks of buttercream to create your own masterpiece. Interested in private classes? Just email us at [email protected] to inquire about available dates and rates.
How do I place a custom order?
We take all custom orders through our website and via email at [email protected], and our custom specialist will first ensure availability. We have so many ways to be reached but we believe in customer service and accuracy. Having documentation of your request allows us to put you in the queue. Once we know we can take your order, we work with you directly through phone calls and emails (and when needed in person meetings) to ensure we get your order right. We strive to take good care of you, your ideas and we execute on the details.
How far out do I need to place a custom order?
We have hundreds of happy customers who use us to celebrate their special days. Typically when it is not a holiday season, we need up to two weeks advance notice. In high volume seasons such as Valentine’s, Graduation and Christmas it may be four weeks. We have highly expert designers but we know they take vacation and have life happen so we do our best to schedule what we can create knowing the team we have in place.
What are my customizable options in the products you create and what is the general lead time?
Cookie Cakes, Case Cookies, Cupcakes and 6” Grab and Go Cakes are the fastest way we can customize and promise the quickest turn around for your personalized order. For more details regarding our range of products, please see below.
How does your fundraiser work?
If you are a non profit, you can arrange to create a fundraiser with us. We have a list of items you can promote to your audience and schedule the pick up day. This is a great easy way to earn money for your organization. Request more details by sending an email to [email protected]
Product Details & Options
We have two types of cookie cakes:
- Couture Cookie Cakes (hand piped designs that require overnight drying process because we create to order the cookie designs placed on top) Couture cookie cakes come with 6 hand piped cookies on top in the theme the customer chooses. We need at minimum 1 week's notice, but probably closer to 2 weeks would be helpful.
- Buttercream Cookie Cakes (instant hand piped designs that are ready as soon as they are created) Buttercream Cookie Cakes come with a buttercream border and Happy Birthday (or congrats or whatever) message in buttercream. Customer can choose up to 2 colors and we can add glitter or sprinkles for the standard price. If you want an additional design (rainbow, unicorn, ballet dancer) an additional charge will be quoted based on level of design and number of colors required.
We have 6” Grab and Go Cakes always available in our freezer out front:
Chocolate, Strawberry and Vanilla cakes are almost always available on a first come, first served basis. Chocolate and strawberry can be written on immediately, if there is a decorator present. Vanilla needs to thaw a bit, or else the color icing will bleed. Any customer can purchase a cake in advance and come back for the finished message within 3-4 hours.
Cupcakes (Same Day)
Cupcakes can be personalized by personalizing a sticker on the individual plastic cupcake lid or on the outside of a 6 pack or 12 pack.
Custom Cupcakes (1-2 week lead time)
Our design team can coordinate team colors or special designs such as buttercream flowers and you will work with our custom design specialist to finalize your order and costs.
Cupcake Boards (1-2 week lead time)
We love to create themes with cupcakes on a cake board and guarantee you 24 cupcakes. This is a great alternative when our cake team is fully booked but you want to blow your guests away with a fun theme – Mermaid Tail, Wedding dress, Sports, etc.
Case Cookies (Same Day)
We work hard to always have fresh baked cookies in our case. They can be individually wrapped with sticker and/or ribbon ties for an additional charge up to $.75/cookie
Couture Cookies (1-2 week lead time)
We have a specialized design team that works to create custom order designs. These cookies have up to a 3 day design process based on the level of technique and drying needs. We regularly stock the store with seasonal designs but we take all custom orders through inquiring about availability first at [email protected] We appreciate any photo ideas and specific color swatches so we can make your order exactly as you wish. Due to the level of technique and expert designs we do no discount on any couture cookies.
We offer a rewards punch card to earn a free item. Just ask for one at the front counter!